Privacy Policy

Effective date: 20 June 2020

The Privacy Policy governs and tells you how “Friends of Polar Bear” collects, uses, and shares information we received from people who access, use our website and purchase product(s) offered by “Friends of Polar Bear”.

Throughout the policy, you may see the terms, “we,” “our” and “us” refer to “Friends of Polar Bear,” while terms “you” and “yours” refer to persons who access, use our website and purchase our product(s). 

Who are we?

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We are “Friends of Polar Bear” located in Room 1002, Eastern Centre, 1065 King’s Road, Quarry Bay, HK. You can contact us via mail in the above address or by email:friendsofpolarbear@gmail.com

How do we collect your information?

We collect your information automatically via web cookies, or when you interact with us, including you sending us an email, forms, and placing orders on our website.

What information do we collect, and why do we collect them?
 

1. When you interact with us for inquiries via email, submitting forms, or LiveChat, we will collect information such as your name, email address, or information that you voluntarily provided to us. We collect the above information to process your inquiries and fulfill our services in a personal manner.  

2. When you place an order, we collect your name, email address, shipping address, and credit card information to process your payment and order. We collect your payment via “STRIPE,” “PAYPAL”, and we will never collect or store your credit card information. 

3. Information collected from “Cookies” and “Google Analytics”, when you access our website. We use third-party services provider “Google Analytics” to obtain your website log, device, geographic, and demographic information. Google Analytics, however, does not grant us any access to information that could allow us to identify who you are. We use this data analysis trends, usage, and activities of our website to operate and improve it using experience. 

How long will we keep your information?

Through acknowledging this Privacy Policy and submitting your information, you consent that your information will keep in our system. We will keep your data in our system until you decide to opt-out. We can email and request us to delete your information in our network anytime. 

Will we pass or sell your information to other third parties? 

No, we will not pass or sell your information to any party that is not involved in the processing and fulfilling your purchase order. 

Your choices:

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1. You can access the information relating to you

2. You can correct any mistakes or update your data

3. You can stop us from contacting you with direct marketing

4. You can set your browser to reject or delete cookies
    

Third-party websites:

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We may have content that links to third party websites. We are not responsible for the practice developed by the site that links to and from our website. The third-party website may have their privacy policy.

Updating the Privacy Policy:

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We may modify this privacy policy anytime, and we encourage you to frequently check this page to stay informed on how we handle the data we collect. You acknowledge and agree that it is your responsibility to keep updated with our privacy policy for any modifications. 

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Friends of Polar Bear service providers: 

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Friends of Polar Bear is using Wix, Paypal, Stripe, and Hong Kong Post e-Express to fulfill our services. When you visit or purchase through our website, the above services provider may collect, store, and process your personal information on behalf of us. Please read their privacy policy here before agreeing to use our services:

You can always contact us by mail or email us if you have any questions about this privacy policy. 

Mail: Room 1002, Eastern Centre, 1065 King’s Road, Quarry Bay, HK

Email: friendsofpolarbear@gmail.com